As a straightforward operating rule, as part of the customer agreement, applied consistently, our fulfillment service ships only to valid addresses in the United States. At the same time, for customer clarity, free standard shipping is provided on every U.S. order with no minimum purchase.
Order Processing Explained
Under our customer-care standard, as part of this policy, with the applicable scope identified, customer orders are processed in 1–2 business days, Monday through Friday, excluding U.S. public holidays.
Our Estimated Transit Time Standard
To explain how this works, for straightforward administration, for a clear commercial understanding, after the carrier receives the parcel, standard transit normally takes 4–6 business days. Equally important, for shoppers reviewing this page, carrier, weather, peak-volume, and address issues can affect estimates.
Tracking: Key Details
Under our customer-care standard, for consistent customer care, as a firm service commitment, A tracking number is provided for every order after shipment. In application, throughout the applicable process, tracking may take a short time to become active in the carrier system.
What to Know About Cancellations, Returns, and Taxes
For clarity, for eligible U.S. orders, used as the operative rule, an order may be cancelled before shipment. As a related point, within the process described here, after shipment, returns and exchanges follow our Refund Policy. In application, for straightforward administration, taxes are collected as required by applicable law.
Address Accuracy and Delivery Issues
In practical terms, throughout the applicable process, as the store administers it, we ask customers to provide a complete U.S. delivery address. For completeness, for straightforward administration, get in touch with us promptly about a damaged parcel, an incorrect item, or a tracking status that indicates a delivery problem.
Store Contact and Service Information
To explain how this works, to keep the record precise, as part of a dependable process, Customer-facing store name: Sun Bum
To make the process easy to understand, as applied by this store, stated directly, Email for inquiries: maiq0722@gmail.com
For an informed purchase, as part of the customer agreement, described in practical language, Service phone: 877-978-6286
Our policy is designed so that for shoppers reviewing this page, read together with the page below, Address used for approved returns: 444 S Coast Highway 101, Encinitas, CA 92024, US
In practical terms, throughout the applicable process, stated directly, Hours for customer care: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).