For customers using this store, for consistent customer care, as a firm service commitment, these answers summarize our store policies. For reference, to set a clear expectation, the full policy pages control if more detail is needed.
Our Approach to Where can I find use, care, or safety details?
To explain how this works, as part of this policy, used as the operative rule, review the applicable product page and packaging before use. For completeness, for consistent customer care, we state only the ingredients, directions, care guidance, and safety warnings supported by that product's current listing.
Will I receive tracking? Explained
For consistent handling, within the process described here, stated directly, yes. For completeness, for shoppers reviewing this page, A tracking number is provided after every order ships.
About Can I return or exchange an item?
As part of our service commitment, for shoppers reviewing this page, with the applicable scope identified, yes. As a related point, for consistent customer care, our store provides a 30-day no-reason return and exchange period after delivery.
Our Approach to Which cards and currency do you accept?
Under our customer-care standard, to keep the record precise, as a firm service commitment, payments are in USD. Where relevant, for consistent customer care, eligible cards include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.
About Will tax be charged?
Under our customer-care standard, as applied by this store, as the store administers it, taxes are collected as required by applicable law.
About How long will my order take?
In practical terms, under the store standard, as part of a dependable process, processing takes 1–2 business days and standard transit normally takes 4–6 business days.
When will a refund arrive?
For clarity, to keep the record precise, as part of a dependable process, an approved refund is issued to the original payment method and normally appears in 5–10 business days after issuance.
Who pays return shipping?: Key Details
To keep expectations transparent, as a practical service rule, for a clear commercial understanding, the merchant pays return shipping for both no-reason returns and damaged, defective, incorrect, or other quality-issue returns by providing a prepaid return shipping label.
About What cannot be returned?
As part of our service commitment, to keep the record precise, with the applicable scope identified, custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items are non-returnable, subject to applicable consumer protections.
Can I cancel an order?: Key Details
For customers using this store, as part of the customer agreement, as a firm service commitment, you can ask for cancellation before shipment. For that reason, to keep the record precise, after shipment, the Refund Policy applies.
Our Approach to What kinds of products are available?
To make the process easy to understand, within our published terms, with the customer impact made clear, our current assortment includes sun care, face and body sunscreen, mineral and chemical SPF options, lip care, after-sun care, and related hair and skin protection products for daily sun protection, outdoor exposure, after-sun soothing, and sun-conscious skin, lip, and hair care.
Where do you ship and what does shipping cost?: Key Details
In practical terms, to set a clear expectation, as the controlling customer standard, placed orders are shipped only within the United States, and free standard shipping applies to every U.S. order.
Merchant Identity and Customer Care
The practical standard is that under the store standard, as a firm service commitment, Store name: Sun Bum
As part of our service commitment, under the store standard, as the store administers it, Support email: maiq0722@gmail.com
For customers using this store, within our published terms, as a firm service commitment, Phone contact: 877-978-6286
For an informed purchase, as applied by this store, presented without ambiguity, Physical and return address: 444 S Coast Highway 101, Encinitas, CA 92024, US
For customers using this store, under the store standard, described in practical language, Customer assistance hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).