For customers using this store, for a transparent checkout experience, as a firm service commitment, customers receive a 30-day no-reason return and exchange policy. Equally important, for straightforward administration, A customer may request a return or exchange within 30 calendar days after delivery without giving a reason.
Refunds Explained
The customer-facing rule is that throughout the applicable process, set out transparently, when we have receive and inspect the return, an approved refund is issued to the original payment method. Equally important, within the process described here, please allow 5–10 business days for the refund to appear after it is issued; financial-institution posting times may vary.
Our How to Start a Return or Exchange Standard
For consistent handling, for customer clarity, as a firm service commitment, reach our customer-care team before sending an item back. At the same time, as a practical service rule, customer care will confirm eligibility, provide return instructions, and direct the shipment to the return address listed below. Additionally, for a transparent checkout experience, unauthorized returns may be delayed.
For a predictable shopping experience, throughout the applicable process, for day-to-day application, customers receive a prepaid return shipping label and pay the return shipping cost for both change-of-mind or other no-reason returns and returns involving damaged, defective, incorrect, or other quality-issue items.
Our Exchanges Standard
The practical standard is that for eligible U.S. orders, for a clear commercial understanding, approved exchanges are available during the same 30-day period. In the same context, for straightforward administration, when appropriate, we may ship the replacement after the returned item is received or otherwise resolve the exchange with you.
Order Cancellation Explained
For a predictable shopping experience, as a practical service rule, presented without ambiguity, A customer may request cancellation before an order ships. In customer-facing terms, for eligible U.S. orders, after shipment, the order is handled under this Refund Policy.
Items That Cannot Be Returned: Key Details
For an informed purchase, throughout the applicable process, described in practical language, the non-returnable categories are custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items. For completeness, throughout the applicable process, this exclusion does not limit remedies for damaged, defective, or incorrect items where applicable law provides protection.
Our Approach to Return Condition
Our policy is designed so that as part of this policy, as the store administers it, except for an item returned because of a quality issue, an item should be returned with its original packaging, accessories, and proof of purchase and should not show avoidable use or damage.
Store Contact and Service Information
For clarity, to keep the record precise, described in practical language, Merchant name: Sun Bum
In practical terms, for eligible U.S. orders, with the customer impact made clear, Email contact: maiq0722@gmail.com
For an informed purchase, under the store standard, read together with the page below, Service phone: 877-978-6286
To keep expectations transparent, to keep the record precise, as part of a dependable process, Physical and return address: 444 S Coast Highway 101, Encinitas, CA 92024, US
For an informed purchase, for consistent customer care, set out transparently, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).